Privacy Policy

Privacy is a fundamental human right. At Sezam SAS, we are committed to upholding the privacy of our users by taking a strong stance against ads, trackers, and any other encroachments on privacy. We will never profit by monetizing your data. Instead, our goal is to fulfill our company mission by delivering exceptional products and services.

This Privacy Policy outlines how we collect and process "personal information" that identifies you, such as your name or email address. Any information other than this is considered "non-personal information." If personal information is stored alongside non-personal information, we will treat the combination as personal information.

References to our "Services" at Sezam SAS (sezam.ai) in this policy encompass our website, apps, and other products and services. This policy applies to our Services that display or reference this Privacy Policy. Third-party services that we integrate with are governed by their respective privacy policies.

1. Information Gathering

We collect information about you in the following ways:

• Directly Provided Information: When you create a Sezam account, we collect information such as your name, email address, and other necessary details.
• Usage of Our Services: We collect data on how you use our Services, including the actions you perform, Inputs you submit, Outputs you generate, and preferences you set.
• Support Interactions: If you contact us for assistance or to report an issue, we may collect information related to the interaction, including your contact details and the nature of your request.
• Device Information: We gather information about the device you use to access our Services, including your IP address, device type, operating system, browser, and other relevant identifiers.

2. Use of Your Information

We use your personal information for the following purposes:

• Providing Services: We use your data to deliver our Services, including generating Outputs based on your Inputs.
• Improving Services: We analyze data to enhance our Services, develop new features, and personalize your experience.
• Communication: We may contact you with important information about our Services, such as updates, changes to Terms of Use or this Privacy Policy, or to respond to support requests.

3. Information Sharing

We may share your personal information in the following situations:

• With Trusted Third Parties: We may share information with third-party service providers who assist us in delivering, maintaining, and improving our Services. These third parties are required to protect your information in accordance with our guidelines.
• Compliance with Legal Obligations: We may disclose information if legally required to comply with an obligation, protect our rights, ensure your safety or that of others, investigate fraud, or respond to government requests.
• Corporate Transactions: In the event of mergers, acquisitions, reorganizations, or asset sales, we may transfer your information to a third party as part of the transaction.

Please note that some of our Services may include integrations, references, or links to third-party services with privacy practices that differ from ours. If you provide personal information to these third parties or allow us to share personal information with them, their privacy statements will govern that data.

Additionally, we may share non-personal information in accordance with applicable law.

4. Information Protection

We implement physical, technical, and organizational security measures to safeguard your personal information. In case of a security breach, we will notify you so you can take appropriate precautions. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless required by law.

5. Other Information

We retain personal data as long as necessary to provide requested services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Your information may be stored in computers in countries outside your home country. By providing us with information, you consent to such data transfers. We will comply with applicable laws and our commitments in this regard.

We do not knowingly collect personal information from individuals under the age of 13. If your child is under 13 and has provided us with personal information, please contact us to have it removed.

6. Rights of Users in the European Economic Area (EEA), United Kingdom, Switzerland, and California

Under the GDPR and CCPA, the following rights apply to users of Sezam products, regardless of your location:

• The right to know what personal information is collected.
• The right to know if personal information is being shared and with whom.
• The right to access your personal information.
• The right to exercise your privacy rights without discrimination.

EEA, UK, and Swiss Users have additional rights under GDPR, including the right to request correction or erasure of personal information, the right to object to processing, and the right to data portability. You also have the right to lodge a complaint with a supervisory authority.

California Users under CCPA have additional rights, including the right to request deletion of personal information and the right to opt-out of the sale of personal information.

7. Exercising Your Rights

To exercise your rights or if you have any questions or concerns, please contact us at contact@sezam.ai, and we will aim to address or resolve them. You have the right to lodge a complaint with your local data protection authority if we cannot resolve your concern.

8. Changes

We may update this Privacy Policy and our notices as needed. Any updates will be posted online with an effective date. Continued use of our Services after the effective date of any changes constitutes acceptance of those changes.

9. Contact Us

You can contact us by emailing contact@sezam.ai